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Frequently Asked Question (FAQs) for current and future students, their families and educational advisors


UMass Lowell Navitas Global Student Success Program

Conditions of Enrollment

Student visa conditions

  1. International students must be enrolled full time, for undergraduate students at least 12 credits and for graduate students at least 9 credits must be undertaken each semester.

  2. Student visas are usually issued for the duration of the program. Students wishing to extend their study permit should first consult UMass Lowell Navitas Global Student Success Program (GSSP) for assistance.

Other conditions

  1. The student is expected to attend all classes, undertake all tests and examinations during their program, and abide by all rules and regulations of UMass Lowell that are in force at any time.

  2. The contract between the applicant and UMass Lowell is governed by the laws of the United States and the Commonwealth of Massachusetts.

  3. UMass Lowell Navitas GSSP may, by written notice, vary the conditions of enrollment as may be necessary to comply with any law, regulation or amendment thereof, the United States and the Commonwealth of Massachusetts.

  4. In the event of circumstances requiring urgent medical care and where it is not possible to contact the parent/guardian, UMass Lowell Navitas GSSP is authorized as a matter of urgency to seek and provide appropriate medical care. Students are responsible for any additional costs.


Student can defer his or her program start date a maximum of two times. Subsequent requests for deferral will result in the student needing to re-apply. Deferral requests must be made in writing. If a student wishes to defer his or her admission until a later semester, UMass Lowell Navitas GSSP will hold the fees paid until commencement without levying a penalty. If the student subsequently withdraws, the Fee Refund Policy will apply as of the date UMass Lowell Navitas GSSP was advised in writing of the withdrawal. UMass Lowell reserves the right to apply the Fee Refund Policy to the date of the initial deferral. UMass Lowell Navitas GSSP reserves a right to not approve deferral requests.

Refund Policy

  1. For the purposes of this Refund Policy, term fees are defined as one full-time term of study in any program at UMass Lowell Navitas GSSP.

  2. All currency in this refund policy is in United States dollars (USD).

  3. If an applicant accepts a place offered at UMass Lowell Navitas GSSP and pays the deposit and/or fees, a binding contract is created between UMass Lowell Navitas GSSP and the student.

  4. Notification of cancellation or withdrawal from a course(s) or withdrawal or deferral from a program of study must be made in writing to UMass Lowell Navitas GSSP, Cumnock Hall, 2nd Floor, 1 University Avenue, Lowell MA 01854, USA or by e-mail to only from the student's email address.

  5. Students who dispute UMass Lowell Navitas GSSP's decision regarding a refund have recourse with the Executive Director of UMass Lowell Navitas GSSP, whose decision will be final.

  6. In the case of cancellation or withdrawal, the cancellation fee (administration charge, if relevant) will be calculated as shown in the table below.

  7. In case of a deferral, the fees will be retained by UMass Lowell Navitas GSSP until recommencement of studies. If the student subsequently withdraws without recommencing studies, the Refund Policy will apply as of the date UMass Lowell Navitas GSSP was advised in writing of their withdrawal. UMass Lowell Navitas GSSP reserves the right to apply the Refund Policy to the date of the initial deferral.

  8. Students withdrawing from a course must first consult with a UMass Lowell Navitas GSSP Advisor to ensure they maintain the minimum course load to satisfy their student visa requirements. Where an I-20 and/or F1 Visa or any other immigration document is rejected due to a breach in student study conditions, a student must withdraw from UMass Lowell Navitas GSSP and the cancellation fee will be as per the table below.

  9. SEVIS fees paid to the U.S. Department of Homeland Security by the student are not reimbursed by UMass Lowell Navitas GSSP.

  10. Students whose admission offer is withdrawn or enrollment is terminated due to submission of a false or misleading application or for behavior that violates UMass Lowell Navitas GSSP's standards will not be entitled to any refund of fees.

  11. Refunds for students who must withdraw for medical reasons will be based upon the table below.

  12. UMass Lowell Navitas GSSP reserves the right to withdraw a program or course(s) from offer at its discretion. If a student is unable to enroll in a similar program or course(s) at UMass Lowell Navitas GSSP and the enrollment is cancelled, all fees will be refunded with the exception of the non-refundable fees.

  13. All refunds under this Refund Policy will be paid within four (4) weeks of receiving a written claim from the student.

  14. Refunds are to be paid to the person who enters into the contract with UMass Lowell Navitas GSSP.

Refund Policy Table

Event Cancellation Fee
Student visa refusal (Proof of refusal necessary, for example, letter of visa refusal; rejection from the US embassy) US$250 administration fee
Withdrawal from program (in any semester):
Written notice given prior to first day of Orientation The higher of $3500 or 20% of the balance of tuition on account (+ US$250 administration fee)
Written notice given on or after the first day of Orientation 100% of semester tuition*
Withdrawal from single course(s):
Written notice given prior to Add/Drop deadline No cancellation fee. (Funds remain with UMass Lowell GSSP and are credited against enrollment in a subsequent semester. 100% of tuition is forfeited if the student does not re-enroll in a subsequent semester.)
Written notice given after Add/Drop deadline 100% of semester tuition*

*Semester tuition is equivalent to 12 credits or 4 subjects, whichever is greater.

Housing and Meal Plan Refund Schedule

A student who registers for classes and commences studies, but then withdraws for any reason during the academic term will be granted a housing refund according to the conditions described in the UMass Lowell Residence Hall Contract and Terms of Agreement (the "Housing Contract").

A student who remits, in advance, a payment for housing, but then does not subsequently sign a Housing Contract or register for classes or check into his or her housing assignment will be given a refund of housing fees (excluding the non-refundable Housing deposit).

A student who withdraws for any reason shall be entitled to a partial refund of his or her plan fee, pro rated as of the last day as a student on-campus.